Returns & Exchanges
At BORN PRETTY, we want you to be completely satisfied with your beauty experience; if you are not happy with your purchase, you may return unused items within 30 days of delivery. Please ensure all nail polishes, tools, and powders remain in their original packaging with safety seals intact for a full refund.
Initiate Your Request
Contact our customer support team via email with your order number and clear photos of the items you wish to return to receive a Return Authorization.
Package Your Items
Securely pack the products in their original boxes, ensuring all components are included and protected to prevent damage during transit.
Ship the Package
Affix the provided return label or use a tracked shipping service to send the package back to our designated fulfillment center.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing